How can I access my order details and keys?
You can access your order details (your keys will also be available here after payment is complete for the order) anytime by using our ‘Track Order’ page.
Where is my order id?
After each checkout, you will receive an email containing your order details including order id.
I have lost my order id
Please contact support and provide the following details.
- Order email
- Ordered product
- Order date
I want a refund
Please check our refund policy. No refunds.
How can I contact support?
Please visit: https://shop.syncler.net/support/
Do you support Coinbase?
As of March 2026 Coinbase is no longer available to merchants outside of the US and because of this we cannot support Coinbase anymore. Please use any other bitcoin wallet to complete your purchase using the CryptPay gateway.